Working with Dernetz
Dernetz can support individual requirements such as one bill, one contract issue or one supplier dispute, as well as wider multi-site or enterprise portfolios.
- Start small
- Portfolio support
- Managed service
FAQs
Questions about Dernetz services, platform and utility support.
Answers for smaller businesses, multi-site operators and enterprise estates considering Dernetz technology, brokerage and managed utility services.
Procurement and quotations
Dernetz may help gather information, approach suppliers where appropriate, compare quotations and explain commercial differences before the customer decides.
- Quotations
- Comparison
- Customer decision
Contracts and renewals
Contract dates, notice periods, supplier paperwork and approval steps can be tracked through the platform and supported by Dernetz professionals.
- Renewals
- Approvals
- Supplier paperwork
Bills and supplier issues
Dernetz can review available records, organise evidence, prepare supplier questions and follow through on issues where authorised, without guaranteeing a supplier outcome.
- Bill review
- Evidence
- Supplier follow-up
Sites and meters
Dernetz can help organise site, supply and meter records including MPANs, MPRNs, meter reads and related supplier actions.
- Sites
- MPANs
- MPRNs
- Reads
Platform and Joji
Dernetz Platform brings records, documents, tasks and supplier actions into one workspace. Joji AI supports document processing and next-step guidance while human approval remains in the workflow.
- Dernetz Platform
- Joji AI
- Human approval
Commission and fees
Dernetz may be paid by supplier commission, customer fees, retained services or another agreed model. Applicable remuneration is explained before commitment.
- Supplier commission
- Fees
- Transparency
Complaints and redress
Dernetz is a member of the Energy Ombudsman energy-broker dispute-resolution scheme. Eligible customers may be able to refer qualifying complaints after eight weeks or deadlock.
- Complaints
- Energy Ombudsman
- Eligibility
Free customer portal
The free customer portal is an entry route for organising utility information. The confirmed customer portal login and registration URLs must be configured before deployment.
- Portal
- Entry route
- Configuration required
Enterprise and public sector
Dernetz can support complex estates, public-sector utility requirements, procurement documentation, reporting and due diligence where the services fit the requirement.
- Enterprise
- Public sector
- Due diligence
FAQs
Is Dernetz the energy supplier?
Dernetz does not generate, distribute or supply electricity or gas. Energy supply contracts are entered into directly between the customer and the selected licensed energy supplier.
Read more ->Can Dernetz start with one issue?
Yes. Customers can start with one bill, one contract issue, one supplier action or a broader portfolio review.
Read more ->Does Joji make decisions automatically?
Joji AI assists with account research, document processing, missing-information checks and next-step support, while human users retain oversight and approval.
Read more ->Where can I read about commission?
The Commission Transparency page explains the ways Dernetz may be paid for brokerage, procurement, managed-service and professional support work.
Read more ->Related pages
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