Who it is for
Customers who believe a supplier account may require credit, refund, correction, rebill or recovery follow-up after billing or contract issues.
- Credits
- Refunds
- Corrections
- Rebills
Supplier follow-through
Supplier recovery, credit and refund support.
Evidence-led support for supplier credits, refunds, corrections and recovery opportunities without guaranteed outcomes.
The problem
Potential recovery work depends on accurate evidence, account history, contract terms, supplier records and clear ownership of follow-up.
- Evidence
- Account history
- Contract terms
- Follow-up
What Dernetz can do
Dernetz can review available evidence, identify questions for the supplier, prepare supporting information and track supplier responses where authorised.
- Evidence review
- Supplier questions
- Supporting information
- Tracking
What customers provide
Historic bills, contracts, supplier correspondence, payment or credit information, meter data and a summary of the suspected issue.
- Historic bills
- Contracts
- Correspondence
- Meter data
Supplier and third-party boundaries
Any correction, credit, refund or recovery remains subject to supplier investigation, evidence, contract terms and account records. Dernetz does not guarantee recovery.
- Supplier investigation
- Evidence
- No guarantee
Process
How the work moves forward
- 01
Clarify the requirement, sites, utilities, suppliers, contract position and decision timetable.
- 02
Gather bills, contracts, authority documents, meter identifiers and any supplier correspondence.
- 03
Check the information for gaps, inconsistencies, contract dates, account ownership and supplier constraints.
- 04
Agree the next action with the customer, including procurement, account correction, supplier evidence or ongoing management.
- 05
Submit the required request, tender, quotation pack or supplier action with the right supporting information.
- 06
Track responses, compare the commercial or operational position, and present next actions for customer approval.
- 07
Follow through after submission or signature where included in the agreed service scope.
FAQs
Does Dernetz guarantee a saving or recovery?
No. Dernetz can support procurement, validation, evidence gathering and supplier follow-through, but outcomes depend on supplier pricing, contract terms, consumption, market conditions and third-party decisions.
Read more ->Who makes the final commercial decision?
The customer remains responsible for approving supplier contracts, commercial recommendations, Letters of Authority and material account actions. Dernetz can prepare information and support the process.
Read more ->How does the Dernetz Platform support the service?
The platform helps organise sites, meters, contracts, documents, tasks, supplier actions and follow-up in one controlled workspace, with Joji AI assisting where appropriate and human oversight retained.
Read more ->Next step