Website use, enquiry routes, and the basis of the brokerage relationship.
These public terms explain the broad basis on which Dernetz presents information, receives enquiries, and supports customers with commercial energy brokerage and related services.
Who we are
Dernetz is an independent commercial energy brokerage and consultancy business. We do not act as the licensed energy supplier. Supply contracts are entered into with the chosen supplier.
What the website does
The public website provides information, captures enquiries, supports quote and callback requests, and may use Joji to guide visitors into the right next step.
Quote and tender support
Prices, tenders, and supplier recommendations depend on the accuracy of the underlying business, meter, usage, and contract information provided.
Commercial follow-through
Dernetz may also support LOAs, signatures, contract artefacts, renewals, and related operational work where that sits within the agreed service scope.
No guarantee of supplier acceptance
Supplier pricing, registration, and final acceptance remain subject to supplier checks, market conditions, documentation, and the terms of the relevant contract.
Where remuneration, uplift, or supplier-paid commission forms part of the commercial model, the aim is that customers understand the basis of the arrangement and have a route to ask questions before proceeding.
Reasonable use
You must not misuse the website, attempt to interfere with it, upload harmful content, or use it for any unlawful purpose.
Information quality
Public website content is provided in good faith, but commercial decisions should always be based on the specific recommendation, quote, or contract terms provided for the account in question.