How we use, protect, and retain data.
This page explains how Dernetz handles personal and commercial information collected through the public website, quote enquiries, chat, documents, and related customer service activity.
Identity and contact
Names, business names, email addresses, telephone numbers, and the details you submit through forms or chat.
Commercial context
Site addresses, meter details, contract dates, billing information, supplier references, and related service documentation.
Documents and uploads
Bills, LOAs, contracts, quotes, meter images, or other files you send so we can support the requested service.
Website and usage data
Basic technical information such as page usage, browser context, and service logs used for site operations, security, and support.
Respond to enquiries
We use submitted information to reply, assess service fit, prepare a quote route, or organise a callback.
Deliver brokerage services
We use relevant data and documents to support pricing, tenders, contracts, renewals, and supplier-related operational work.
Operate the website securely
We monitor performance, protect the service, and maintain a record of relevant customer interactions where needed.
Depending on the data and the legal basis involved, you may have rights to request access, correction, deletion, restriction, objection, or a copy of the relevant personal data. If you want to make a privacy-related request, contact compliance@dernetz.com.